protect your home with adt. learn about the alarming increase in door-knocking and phone scams and how to secure your home from potential security risks.

Are Your Home Security Systems at Risk? ADT Warns Customers of Alarming Increase in Door-Knocking and Phone Scams!

As more and more homes invest in security systems for peace of mind, a concerning trend has emerged. ADT, a leading home security provider, warns customers of a sharp rise in door-knocking and phone scams targeting homeowners. Are your home security systems at risk? Stay informed and protected as we delve into this alarming trend.

Recent Alarming Incidents Among Rochester ADT Customers

Residents of Rochester, be vigilant: some homeowners have reported encounters with individuals in unmarked vehicles knocking on doors and pretending to be from ADT, the renowned security company. These impostors claim they are there to upgrade your home security system, but they are most likely scammers.

Recognizing the Scam

ADT recently issued an email alert to its customers, warning them about a noticeable uptick in unsolicited text messages, phone calls, and door-to-door salespersons offering security system upgrades. The company suspects these scammers might be security competitors who deceitfully associate themselves with ADT to compel you into signing a new contract.

Tips to Avoid Being Scammed

Here are some essential steps to protect yourself from these fraudulent activities:

Identify: Are They Really ADT Agents?

If someone appears at your door claiming to be an ADT representative, always request a business card. This will help you verify who they are, who they work for, and their true intent. Be wary of misleading statements such as:

  • “We are separating from/merging with ADT.”
  • “I was sent to upgrade your ADT system.”
  • “Your equipment needs to be updated to 5G.”
  • “I’m performing an update for the system manufacturer.”
  • “We have a partnership with ADT.”

Verify: Check for Proper ADT Identification

All ADT personnel, including solutions advisors, technicians, and authorized dealers, display company attire and carry proper identification. They will not hesitate to show it upon request. Do not allow anyone into your home without verifying their identity. If you receive a text message, phone call, or are approached by a supposed ADT salesperson, stop the interaction immediately and call 800-ADT-ASAP to confirm their legitimacy and any potential system upgrades.

Verify Online

You can further verify the identity of your solutions advisor or technician by visiting and your dealer by visiting Always read all documents carefully before signing them. Note that the Federal Trade Commission’s Cooling-Off Rule allows you to cancel a contract within three business days if signed at your home.

Notify: Alert Your Neighbors

If you suspect that someone at your door is attempting to scam you, do not let them into your home. After sending them away, inform your neighbors right away to help protect them as well.

What to Do If You Fall Victim to a Scam

If you believe you’ve been scammed and your ADT system has been tampered with, test your system to ensure it’s still connected to ADT’s monitoring centers, or call 800-ADT-ASAP. You can also file a consumer complaint with the New York Attorney General’s office and the Better Business Bureau.


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