Written by Peter Ellis, BI-SAM
To paraphrase the renowned Irish physicist Lord Kelvin: “If you cannot measure it, you cannot improve it.”
The concept behind Lord Kelvin’s statement is one familiar to the asset management industry. Huge resources are devoted to measuring and analysing investment performance to establish:
1. Whether or not the level of performance being achieved is acceptable...
2...and if not, the corrective action that should be taken.
Yet although we apply Kelvin’s concept to the results calculated by performance teams, we do not apply it to the business processes that generate those results, where the industry lacks a robust best practice framework...